O2 is one of the largest mobile operators in Germany. Many customers make calls and surf regularly in the mobile network of O2. With large companies, it is inevitable that there will be one or the other disorder, unfortunately. If faults can not be permanently eliminate or there is a dispute with a service representative, you should not hesitate to issue a complaint with o2.
Complaints can be submitted directly from o2 both online and by telephone, fax or email. Ramp-up points for complaints about o2 also found in various forums and elsewhere on the net. Here, however, is not sure whether these messages read by o2 staff and problems can be worked out.
o2 complaint: Problems with DSL, prepaid or mobile?
Presents her problems with your O2 port fixed or have permanently no power, you should therefore choose direct dialogue and contact on the O2 hotline with the company. Depending on whether your contract or prepaid customer and mobile or DSL customer you are, the contact path is different. However, the same office all hotlines 24 hours, seven days a week can be reached normally. Keep definitely ready your o2 customer number so that you can be helped quickly.
- With all sorts of issues, including complaints, but also general questions about technical problems, offers etc. you can watch via live chat * contact a support representative.
- For specific questions, such. Eg for prepaid service, the order status query or when requesting information about DSL & first landline tariffs controls the appropriate summary page * the web site of the wireless service provider.
- Here, a problem may be strictly limited in order to get help quickly and effectively.
- Phone by contracting customers from the o2 network their concerns to the number 55 22 2 (20 cents per call from the o2 network, prices from other mobile networks may be higher).
- From a landline you dial the number 01804 05 52 22nd
complain to o2: contact and address
Do you want to complain to you in writing with CO2, this uses the following address:
Telefónica Germany GmbH & Co OHG
Fax it dials the number 01805 &# 8211; 57 17 66 (. 0.14 € / landline min from the mobile dt maximum price:... 0.42 € / min).there are answers to many questions in the Help Forum o2
General problems, but also many help and their own solutions can be discussed in the official o2 forum beyond. Often leaves here already faster and more convenient to find a solution to write instead of a complaint to o2. Also on the official help page o2 on Facebook can post her your concerns.
Image Sources: o2 michael young,
Posted In: Android